Free Shipping & Quick Delivery — WhatsApp : +971 050 349 0347
Free Shipping & Quick Delivery — WhatsApp : +971 050 349 0347
Welcome to BatterySouq.ae. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase laptop batteries, laptop chargers, accessories, or contact us for customer support.
By using BatterySouq.ae, you agree to the practices described in this Privacy Policy.
We may collect the following types of information:
We may use your information to:
When you contact BatterySouq.ae through WhatsApp, phone, email, or website forms, we may collect your name, phone number, product inquiry, order details, and communication history. This information is used only to respond to your request, confirm product availability, assist with compatibility, and provide customer support.
We may also automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on our website
Referring website
This information helps us improve our website performance and customer experience.
We use the collected information for the following purposes:
To process and deliver your orders
To provide customer support
To send order confirmations and updates
To improve our products and services
To personalize your shopping experience
To prevent fraudulent transactions
To comply with legal obligations
We may also send promotional emails about new products, special offers, or updates if you opt-in to receive marketing communications. You can unsubscribe at any time.
BatterySouq.ae may use trusted third-party payment gateways to process online payments securely. We do not store complete credit card or debit card details on our website. Payment information is processed according to the security standards of the selected payment provider.
For cash on delivery or bank transfer orders, we may collect order and contact details required to confirm and complete the purchase.
When you request a return, replacement, warranty claim, or product support, we may collect order details, product model, laptop model, issue description, images, invoice details, and contact information. This information helps us verify your purchase and provide accurate support.
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
Remember your preferences
Keep items in your shopping cart
Analyze website traffic
Improve website functionality
You can disable cookies through your browser settings, but some features of our website may not function properly without them.
We implement appropriate technical and organizational security measures to protect your personal information, including:
Secure server hosting
SSL encryption
Restricted access to sensitive data
Regular system monitoring
While we strive to protect your data, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.
We do not sell or rent your personal information to third parties.
However, we may share your information with:
Shipping and logistics partners
Payment processing providers
IT and website service providers
Legal authorities when required by law
These third parties only receive the information necessary to perform their services and are obligated to keep it confidential.
We retain your personal information only as long as necessary to:
Complete transactions
Provide customer support
Comply with legal requirements
Resolve disputes
After this period, your information is securely deleted or anonymized.
Depending on your location, you may have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to certain processing activities
Withdraw consent for marketing communications
To exercise these rights, please contact us using the information provided below.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage users to review their privacy policies before providing personal information.
If you subscribe to our newsletter or promotional emails, we may send updates regarding:
New laptop models
Accessories launches
Discount offers
Technology updates
You can unsubscribe anytime by clicking the “unsubscribe” link in our emails.
If you are accessing our website from outside our operating country, please note that your information may be transferred and processed in accordance with applicable laws. By using our website, you consent to this transfer.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page with a revised “Last Updated” date.
We encourage you to review this page periodically.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: info@batterysouq.ae
Phone: +971 050 349 0347
Address: Mankhool Road bur Dubai UAE
We are committed to addressing your concerns promptly and transparently.